The Standard

Most platforms list what an owner tells them. We publish what the file proves.

Verification framework

Five things every file must show

A named verification routeThe record shows whether a home is Bana-built, owner-enrolled and certified, or developer-built under Bana inspection.

Mission photographyImages are shot by our network, dated, and released — never owner-supplied.

Infrastructure observedPower, water and solar are recorded as observed or, honestly, as not observed.

Access readiness on recordWhere keyless access is installed, the record says so. A live code is revealed only through an eligible confirmed stay.

A firm or honest rateA firm rate, a labelled estimate, or "pricing in progress" — nothing pretends to be settled.

A sample file

What an approved record looks like

Property file · DOS-KIN-0057

Inspection signed28 Jun 2026

Backup generatorObserved

Running waterObserved

Solar arrayNot observed

Nightly rateFirm · $85

Your journey

Four steps, start to key.

Browse.

Every listing shows its verification route, professional media, approximate locality and booking status.

Request.

Send a direct request for a verified stay. Bana Stays checks the home, dates and Operations cover before confirming it. No payment is taken here.

Arrive.

An eligible confirmed stay can show its access path in the signed-in stay area. The public demonstration is not a live entry code.

Stay.

If something is not right, open a support case from your stay. Our Support team can coordinate a response and keep you updated.

Keyless entry

A code that exists only for you.

Your digital access code is sent before check-in and expires automatically when you check out. This is a demonstration of the entry system we have built — press unlock to see how a single-use PIN reveals and then expires.

BANA STAYS—

Your stay · Aug 3 – Aug 9

Villa Matadi-Kibala · 3BR

This PIN went live at 14:00 and expires automatically at checkout

Demonstration

The human network

Real people behind every file.

Inspectors

Independent, vetted, and accountable for what they sign.

Photographers

Shoot each property to a single visual standard.

Installers

Fit and test the keyless hardware.

Support

Reservation-linked help for a request or stay issue.

FAQ

Common questions

Are the photos on the listings real?

Yes. Landlords cannot upload their own photos to Bana Stays. Every listing is photographed by a vetted professional from the Bana Creator Network, ensuring the space you see is exactly the space you get.

How does access work?

For an eligible confirmed stay, access information appears in the signed-in stay area. If keyless entry is part of the record, the code is single-use and time-bound. The public demonstration is not a live entry code.

What happens if the power or water goes out?

The listing states which backup systems are on record. A confirmed fact is not a guarantee of future service, and a sensor-verified label appears only where the record has earned it.

Who do I contact if there is an issue during my stay?

Open Help with a booking from Bana Stays or from My stays. Your message is linked to your stay and goes to our Support team. Support cannot take payments, issue refunds, cancel a booking or provide emergency entry.

How do I pay?

Payments are not available through Bana Stays yet. You can send an unpaid stay request only. Do not send card, bank or mobile-money details through a booking request or support message.

Which languages do you support?

French is the default across the corridor; English is available everywhere via the toggle.